The Christmas Process…
Let's face it, if you're looking for the ultimate process then look no further than the North Pole. (Or Greenland. Or Lapland. Mr Claus seems a little cagey about revealing the location of his head office...) Think about it. Billions of presents, all with a need to be...
E-commerce – dream or nightmare?
E-commerce? What a great idea! Just get a website out there, automate everything in sight, then sit back and let the cash roll in... Well, that's the dream. (And that's precisely what it is - a dream!) The nightmare comes when you've done that, and suddenly realise...
Help your virtual assistant to help you….
Our thanks to Tracey Hayes of Purple Haze for a Virtual Assistant's take on how you can help them best: We don’t like making excuses. Seriously. We don’t. But if a client doesn’t trust us to be a competent and efficient Virtual Assistant, we don’t have much choice....
Outsourcing – so you’re not a ‘busy fool’…
So. When you're 'working', what do you actually do? Let's face it, 'working' means different things to different people. But if you're running your own business, then 'look busy, the boss is coming' will certainly not apply. Even so, there may be things you're doing -...
Is your cashflow flowing?
'Trouble is that my cash doesn't so much flow as tinkle...' Cashflow is a common problem, and not just among small businesses. Complaints about slow payment are frequent - so what can you do to encourage your clients to pay on time, and in full? Well, you could begin...
Ready for change…?
Is someone who struggles with change ‘resistant’ to it? Or are they simply not ready for change? The difference is important, because ‘readiness for change’ is something you can gauge even before a change takes place. By knowing how ready for change they are – and...
Documenting your process (or – how long does it take?)
So you've started documenting a process. Making a record of the best way to do a particular job. Good decision! But your first question is bound to be a very obvious one. How long will it take? Or, to put it another way: 'What's the process for documenting a process?'...
Commitment – is it there or not?
Any successful change process needs commitment from the people affected by it. But how, exactly, do you measure commitment? One definition might be that your people’s hearts and minds are aligned with their actions. It sounds reasonable – but it could lead to hasty...
Conformance or commitment?
When it comes to change management, there are times when discussion is appropriate, and times when it isn’t. For example, if the fire alarm is sounding and you’ve been ordered to leave the building, no one is interested in your objections to going outside. Even if...
Can your people stop worrying and love change?
Let's face it, no one loves change. Just consider the fallout from the referendum in 2016 which committed the UK to leaving the European Union. Some accepted it with enthusiasm. Some found it deeply worrying. In their view no one seemed to have a worked-out strategy...
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