Go on, admit it, you’ve been dying to ask. What exactly is a ‘business plumber’? Do I come and fix the sink in the canteen when Mabel’s blocked it up with old tealeaves again? Do I discreetly sidle into the gents to deal with a faulty cistern? Do I, perhaps, check out the water supply in the boss’s office because his upmarket coffee machine is on the fritz?
Well, basically – no, no, and no.
So – you may reasonably ask – what’s all this stuff about plumbing, then?
Well… let me tell you a tale…
Business Plumber – the origin story
Origin story? You may be thinking radioactive spiders (or not). But as it happens the only radiation on that particular night came from my brow. Because I had a presentation to write. About my business. And I could not, for the very life of me, think how to describe it in a way people would understand.
Let me explain.
I can’t say that I ‘increase efficiency’. Because that makes it sound as if I deal with ‘people problems’. And clients start coming back with all the wrong questions. ‘Do my staff need more training? Do they need coaching? Do they need performance management? (For which read ‘very severe coaching’?) Do they need incentives, perhaps…?’
Well – possibly none of the above. Or some. But that’s not the point. Because I’m less worried about who is doing the work (and why) than how they are doing it, and with what.
The fact is, I’m all about the ‘how’. In other words, all about the process.
Which is tricky in a world where people who otherwise seem perfectly sensible can tell you to ‘just do it’ and actually expect something to happen.
And that was when I had a stroke of inspiration.
(Water) travels with my aunt
When I was young I liked to visit my aunt, who lived in a rather older house than ours. And I couldn’t help noticing that when – as I often did – I tried to run hot water for the washing up it seemed to take an eternity to get to a useful temperature.
Probably because her plumbing was only slightly less complicated than the map of the London Underground. (Making the whole operation rather like a game of Mornington Crescent…)
It was the perfect analogy. Because no special measures would have the slightest effect on the hot water tank. No amount of coaching was going to make that journey from tank to sink any faster. And no incentive of any kind would persuade the tangle of pipes between them to rearrange themselves more sensibly. In fact the only way to make things better was to rip out the plumbing and put back something a bit less reminiscent of Spaghetti Junction…
And that’s what I do with businesses. Because my focus isn’t on the people so much as on the processes they’re working with – the workflow. Or, if you like, the ‘business pipework’. And if that, too, is reminiscent of Spaghetti Junction then even the most motivated, determined, well-coached and super-efficient team won’t get it working any better than it does already.
Enter – the Business Plumber. Ready to disentangle the pipework in your operation. So if that sounds like something that would help you, just call me on 01359 240717 or send me an email. Your first hour is free.