Changing a process is never easy, but it's even more challenging when you need to do it quickly. And in the pandemic conditions at the time of writing the truth is that most of us - including the government - are having to 'make it up as we go along'. Which means -...

Support in Covid19
And there’s no charge if you need some help…
Covid19 has created challenging times – so I am happy to help you review what you do, how you do it, and how you might deal with any glitches.
I can do it virtually, via phone calls and online conference software, and I am happy to do it FREE OF CHARGE to help any business in the current situation. Just call 01359 240717 or email kate@businessplumber.co.uk. (You can buy me a coffee some other time…)
To illustrate the kind of help I can offer to help you fight back against Covid19, take a look at this video – or any of my blogs, but these in particular:
Changing a process? Check that it’s working!
Moving services online? You may need a (better) process
Thinking about moving services online? Perhaps to save cost? Or time? Or - perish the thought - staffing costs...? Surely that should be easy enough? Well yes - and no. Because a lot depends on the nature of the process you're trying to deal with. As many local...
New Year, new systems?
Systems are wonderful. You can sit down after the Christmas and New Year break, confident that you'll be able to pick up exactly where you left off. With no problems. Or can you? Perhaps that's not your experience. Perhaps - when you get back to your desk - there's a...
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